Return & Refund Policy

Returns

Products listed on the platform may be marked as returnable or non-returnable on the product page. Only returnable products are eligible for return, subject to the conditions mentioned.

• Products must be in good condition
• Returns may not be accepted for discounted or promotional items
• Improper or fraudulent return requests may be rejected

Return Options

• All Return Option: Allows return for any valid reason (if available on product)
• Wrong/Defective Return: Only for damaged, incorrect, or incomplete items

Return Eligibility

• Product must be unused, unwashed, and undamaged
• Original packaging, tags, and accessories must be intact
• Must be returned within the specified return period
• Product must match original order details

Free Return Conditions

Returns are free if:

• Wrong product delivered
• Damaged or defective product received
• Incomplete order or missing items

Exchange Policy

Exchange is available for selected products only and depends on stock availability and serviceability.

• Exchange allowed for size or product issues
• Not applicable if customer is not interested
• Only one exchange allowed per order
• Price difference (if any) must be paid or refunded

How to Return a Product

1. Go to My Orders section
2. Select the product and create a return request
3. Follow instructions and generate Return ID
4. Keep product ready in original packaging
5. Hand over product to delivery partner

Return Process

• Product will undergo quality check
• If approved, refund will be initiated
• If rejected, product will be sent back to customer

How to Exchange a Product

1. Go to My Orders
2. Select product and request exchange
3. Follow steps and generate Exchange ID
4. Keep product ready for pickup

General Guidelines

• Product must be unused and in original condition
• All tags, packaging, and warranty cards must be intact
• Return/exchange must be initiated within allowed timeframe
• Electronic devices must be reset before return

Refund Policy

Refund Process

• Refund will be processed after product is received and verified
• Refund will be credited to original payment method
• Applicable deductions may be made

Refund Methods

• Online Payments: 3–7 business days
• Cash on Delivery: Bank transfer or wallet credit
• Wallet (Fashen Hub Balance): Within 2 business days

Important Notes

• Refund amount will be the actual amount paid
• Discounts/offers may not be applicable on refunded items
• Incorrect bank details provided by user are not our responsibility

Policy Updates

Fashen Hub reserves the right to update or modify this policy at any time without prior notice.

Contact Us

For any queries, please contact us at:
Email: info@fashenhub.com